General Service Terms

These general terms describe the framework Elm City Property Services expects to use when providing property services. A written estimate, work order, proposal, or other project agreement may add to or replace portions of these terms for a particular job. Where there is a conflict, the project-specific written agreement controls.

Online requests and site visits

Every online request, including a selected site-visit window, requires Elm City review and approval. Selecting a window holds the requested time; it does not confirm the visit. Once approved, a site visit schedules an assessment, not authorization to perform paid work. Preferred dates for repairs, cleanups, recurring care, and snow removal are requests until Elm City confirms the scope, price, and availability. Seasonal snow applications do not guarantee a place on the route. Snow service timing depends on weather, road conditions, equipment availability, and route capacity.

You may cancel an online request using its private link or contact us to arrange changes. Cancelling a website request does not replace any cancellation or payment provisions in an already accepted project or seasonal agreement.

Booking administration and records

Elm City uses a Supabase-backed booking system and BuildCurrent to record and follow up on requests. These systems support scheduling and communication; Elm City is responsible for reviewing and accepting services. An automated receipt acknowledges that a request was saved and is not approval or authorization to begin work. Appointment times use Atlantic time (AST or ADT according to the date).

Keep the private request link confidential. Contact Elm City to correct property details, discuss a schedule change, or clarify an approval. Request records and photos are handled as described in our Privacy Policy. Cancelling a request does not automatically erase records that are still needed for follow-up or existing agreements.

Scope and authorization

Elm City will perform the work described in the accepted estimate, work order, or written authorization. Work outside the agreed scope may require additional authorization and may affect pricing or schedule.

Site access and conditions

Clients are responsible for providing reasonable access to the work area and identifying known hazards, restrictions, concealed conditions, or building rules that could affect the work. Unforeseen site conditions may require changes to the planned scope.

Scheduling

Scheduling is subject to workload, weather, material availability, access, and other conditions reasonably outside Elm City’s control. We will communicate material schedule changes when practical.

Materials and changes

Material selections and substitutions will be handled according to the applicable estimate or project communication. Client-requested changes may require revised pricing, materials, or timing.

Payment

Payment amounts, deposits, milestones, and due dates will be stated in the applicable estimate, invoice, or agreement. Clients should review those project-specific terms before authorizing work. Elm City issues and tracks invoices through BuildCurrent. When online payment is offered, Stripe processes the checkout payment rather than issuing a separate Stripe invoice. A Stripe checkout session may expire; customers may return to their original, still-valid BuildCurrent invoice link to start another checkout, provided the invoice remains unpaid and payable. The payment page checks the outstanding amount before starting checkout. The continued availability of a payment link does not extend the invoice due date or change any contractual payment obligation. Payment methods and applicable provider terms are displayed at checkout; payment confirmations and receipts may be sent by email. Customers should keep invoice links private and contact Elm City if a link is lost or compromised, or if a charge or payment record needs review.

Workmanship and concerns

Elm City aims to complete work professionally and in accordance with the agreed scope. Clients should raise concerns promptly so they can be reviewed and addressed appropriately. Manufacturer products and materials may be subject to separate manufacturer warranties.

Existing conditions

Elm City is not responsible for pre-existing defects, concealed damage, code issues, hazardous materials, or conditions that could not reasonably be identified before work began, except to the extent responsibility is imposed by applicable law.

Legal rights

These terms do not remove consumer or statutory rights that cannot lawfully be waived. Project agreements are governed by applicable laws in New Brunswick and Canada.

Contact

Questions about service terms can be sent to info@elmcitypropertyservices.com.