Privacy Policy

Elm City Property Services respects the privacy of clients, prospective clients, and website visitors. This policy explains how we collect, use, disclose, and protect personal information submitted through elmcitypropertyservices.com or otherwise provided to us in connection with an inquiry.

Privacy Officer and accountability

Elm City Property Services has designated Jim Soucy as its Privacy Officer and the person accountable for overseeing the company's privacy practices. Questions, requests, or concerns about personal information may be directed to the Privacy Officer at contact@elmcitypropertyservices.com or 506-447-7506.

Information we collect

We may collect your name, email address, phone number, property address, property type, service details, preferred timing, and the information you include in a message or service request. Our hosting and email providers may also process technical information such as IP address, device information, and server logs for security and delivery purposes.

How we use information

• Respond to inquiries and service requests.
• Prepare, schedule, and administer requested services.
• Communicate about estimates, projects, or business relationships.
• Maintain website security, prevent abuse, and troubleshoot technical issues.
• Meet legal, accounting, or regulatory obligations where applicable.

Service providers

This website is hosted by Vercel. Website inquiry emails are delivered through Resend. Our domain registration and DNS are managed through GoDaddy. These providers may process limited technical or message-delivery information as necessary to provide their services and are subject to their own privacy and contractual obligations.

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or to meet legal obligations. Information that is no longer required will be deleted, anonymized, or securely disposed of where practical.

Cookies and analytics

The initial version of this website does not intentionally use advertising cookies or behavioural advertising. Essential platform technologies and server logs may still be used to operate and secure the site. If analytics or additional tracking technologies are introduced, this policy will be updated as appropriate.

Your choices and questions

You may contact us to ask about the personal information we hold about you, request a correction, withdraw consent where applicable, or raise a privacy concern. Certain information may need to be retained when required by law or for legitimate business recordkeeping.

Contact

Privacy matters should be directed to Jim Soucy, Privacy Officer, at contact@elmcitypropertyservices.com or 506-447-7506. Elm City Property Services is based in Fredericton, New Brunswick, Canada.

We handle personal information in accordance with applicable Canadian privacy requirements, including PIPEDA where it applies to our activities.